RETURN & REFUND POLICY

RETURN & REFUND POLICY

Thank you for shopping with hirimo.com. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before requesting a return.

1. Return Eligibility

We accept return requests within 30 days from the date you receive your order.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, unwashed, and in the same condition that you received it.
• The item must be returned in its original packaging, including all accessories, manuals, tags, and parts, if applicable.
• The item must not be damaged, altered, or missing any components due to customer use.
• Proof of purchase, such as an order number or receipt, must be provided.

Items that do not meet the above conditions may not be accepted for return or refund.

2. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been used, damaged, washed, or altered by the customer
• Items without original packaging or missing accessories
• Clearance items, final sale items, or promotional items marked as non-returnable
• Gift cards or digital products
• Personal care, hygiene-related, or customized products, unless defective or damaged upon arrival

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. Return Process

To request a return, please follow the steps below:

Step 1: Contact Customer Support

Please contact us at hirimo@gmail.com within 30 days of receiving your order.

In your return request, please include:

• Your order number
• Your full name
• The email address used to place the order
• The reason for return
• Photos or videos of the product, if the item is damaged, defective, incorrect, or missing parts

Step 2: Wait for Return Approval

After receiving your request, our customer service team will review your case.

If your return request is approved, we will provide return instructions. Please do not send the item back before receiving approval from us.

Returns sent without prior authorization may not be accepted.

Step 3: Ship the Item Back

After your return request is approved, please send the item to the following return address:

Return Address:
RM 5003, /F 5 YAU LEE CTR 45，HOI YUEN RD KWUN TONG，HONG KONG

Company Number:78569022

Customers are responsible for ensuring that the returned package is properly packed and shipped with a trackable shipping service.

Step 4: Provide Tracking Information

After shipping the item back, please provide us with the return tracking number.

This helps us track the return package and process your refund more efficiently.

Step 5: Return Inspection

Once we receive your returned item, we will inspect it to confirm whether it meets our return conditions.

If the return is approved after inspection, we will process your refund.

4. Return Shipping Cost

Unless the item is defective, damaged, incorrect, or missing parts due to our error, customers are responsible for the return shipping cost.

Original shipping fees, if any, are non-refundable unless the return is caused by our mistake.

We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return packages.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at hirimo@gmail.com within 7 days of receiving your order.

Please include clear photos or videos showing the issue, along with your order number.

After reviewing the issue, we may offer one of the following solutions:

• Replacement
• Partial refund
• Full refund
• Other reasonable solution based on the situation

Please do not return damaged, defective, or incorrect items without contacting us first.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

7. Exchanges

We may offer exchanges for defective, damaged, or incorrect items, depending on product availability.

If you would like to exchange an item, please contact us first at hirimo@gmail.com.

If the requested replacement item is unavailable, we may offer a refund or another suitable solution.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we may be able to cancel it and issue a refund.

Once the order has been processed or shipped, cancellation may no longer be possible. In this case, you may need to follow our return process after receiving the item.

9. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete shipping address provided by the customer, any additional shipping fees, return fees, or handling fees may be deducted from the refund.

We are not responsible for failed deliveries caused by incorrect shipping information provided by the customer.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: hirimo@gmail.com

Store Name: hirimo.com

Return Address:

RM 5003, /F 5 YAU LEE CTR 45，HOI YUEN RD KWUN TONG，HONG KONG

Company Name: NOAH INTERNET TECHNOLOGY LIMITED

Company Address: RM 5003, 5th Floor, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong